Behavioural skills training Toolkit resources

Behavioural skills training

Behavioural skills training provides valuable underpinning for entry and progression in work and learning. It may be particularly effective in supporting the completion of school leaving qualifications, as well as participation in apprenticeships.

Last updated: 26 August 2026
Compare outcomes for...
ImpactAn assessment of the likely median level of intervention's impact on outcomes
StrengthAn assessment of the degree of confidence that can be placed in the findings, in the context that all studies included in the toolkit are high-quality, peer-reviewed impact studies.
Education The headline measure for education is completing a 'school leaving' qualification by 24 months after the intervention starts. This corresponds broadly to passing GCSEs in England, or to Level 2 attainment, which is associated with lower risk of becoming NEET.
score iconscore iconscore icon High positive impact
ImpactAn assessment of the likely median level of intervention's impact on outcomes
score iconscore iconscore icon Well supported
StrengthAn assessment of the degree of confidence that can be placed in the findings, in the context that all studies included in the toolkit are high-quality, peer-reviewed impact studies.
Employment The headline measure for employment is whether a young person has been employed at any point in the 12-24 months after an intervention starts. Every young person has the right to earn, learn and thrive.
score iconscore iconscore icon Low positive impact
ImpactAn assessment of the likely median level of intervention's impact on outcomes
score iconscore iconscore icon Consolidating
StrengthAn assessment of the degree of confidence that can be placed in the findings, in the context that all studies included in the toolkit are high-quality, peer-reviewed impact studies.
Training The headline measure for training is whether a young person has engaged with Technical and Vocational Education and Training (TVET) by 24 months after an intervention starts, which can support the development of workforce skills and increase long-term earning and employment prospects. This is a composite of several outcome metrics.
score iconscore iconscore icon Low positive impact
ImpactAn assessment of the likely median level of intervention's impact on outcomes
score iconscore iconscore icon Emerging
StrengthAn assessment of the degree of confidence that can be placed in the findings, in the context that all studies included in the toolkit are high-quality, peer-reviewed impact studies.
Cost

We use a cost-description approach to help you estimate the relative indicative costs of delivering an intervention effectively. The more intense, complex or specific the provision needs, the higher the expected associated cost. These may vary considerably depending on programme duration, location, setting, and scale. Learn more in about the toolkit.

score iconscore iconscore icon Low - unlikely to require intense, complex or specific resource needs for effective delivery
young person iconyoung person iconyoung person iconyoung person icon
4 more young people in work per 100 The percentage point change shows the "additional" benefit a component or programme provides compared to what would likely happen anyway ('business as usual'). This helps you identify which components provide the most significant boost to your existing services. The highest impact on employment presented in the Toolkit is a 10 percentage point increase, the equivalent of 10 in 100 additional young people. Learn more in 'about the toolkit'.

For every 100 young people who are NEET and take part in behavioural skills training as a component of a targeted youth employment intervention, around 4 additional young people are in employment 12 to 24 months later compared to similar young people who did not take part. This component could increase recent employment by around 4 percentage points.

Key findings

Headline insights about this component based on current high-quality evidence

Positive

Learning and training

Particularly effective in supporting young people to gain school leaving qualifications such as GCSEs, and supports participation in apprenticeships, which in turn support employment outcomes.

The research suggests that the impact of behavioural skills training on secondary school completion is likely to be in the ‘high positive’ range, with a 99% probability of a positive impact, and over 80% probability that this will be in the ‘high’ range.

Achieving a school leaving or higher qualification is associated with better long-term employment prospects and a lower risk of becoming NEET. Good quality apprenticeships – delivered to those who are well-equipped to pursue them – can have a positive effect on employment, especially for young people from marginalised backgrounds.

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Positive

Work quality

Behavioural skills training is likely to have positive impacts on work quality for young people, including higher wages, longer hours in work, and being employed for longer.

The research suggests that behavioural skills training is likely to have moderate positive impacts on income (60% probability), employment duration and number of hours worked.

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Subgroup analysis

Age matters

The research suggests that impacts may be slightly higher for young people aged 16 to 20.

Impacts on employment are likely to inthe ‘moderate positive’ range for those aged 16-18. Work quality and education and training engagement outcomes are also likely to be higher for those aged 20 or younger, although the differences are relatively small. 

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What is behavioural skills training?

Behavioural skills training focuses on developing positive work habits, attitudes, and behaviours that support success in the labour market. These may include punctuality, appropriate language, dress and communication.

Typically behavioural skills training

  • develops professionalism and self-regulation
  • supports adherence to workplace norms and expectations
  • can largely be integrated and combined with other components within a programme

Who is behavioural skills training for?

Read more about Who is behavioural skills training for?

Young people aged 16 and over with limited work experience, who can benefit from learning more about the skills needed for employment.

Who can offer behavioural skills training?

Read more about Who can offer behavioural skills training?

Any UK organisation — business, charity, public-sector body or social enterprise — that meets legal requirements such as:

  • providing a safe working environment
  • complying with working-time rules for young people

How long is behavioural skills training?

Read more about How long is behavioural skills training?

Behavioural skills training can last few days or weeks, or a small number of hours within a multi-component programme.

How is behavioural skills training funded?

Read more about How is behavioural skills training funded?

Funding may come from diverse sources or from a mixture of sources including:

  • government (local or central)
  • charities
  • employers seeking to enhance skills for potential trainees or employees.

What are the delivery settings?

Read more about What are the delivery settings?
  • Workplaces of participating employers
  • College, university, or independent training provider in-person or virtual
  • Schools and communities

Benefits for young people

Behavioural skills training can support individuals to:

  • successfully navigate professional and personal environments
  • engage positively in education and to undertake study towards qualifications
  • access support to overcome personal, health or social barriers to gaining work
  • enhance long-term employment prospects by building employer’s trust and confidence, which may lead to increased working hours and improved wages

Benefits for employers

Behavioural skills training can support employers to:

  • foster an inclusive workplace culture, which can improve retention and reduce turnover
  • meet diversity and social responsibility commitments, while strengthening their reputation as an employer of choice

The cost rating for behavioural skills training is lowLow - unlikely to require intense, complex or specific resource needs for effective deliverylow

Calculations are based on insights from available high-quality studies on the complexity of delivery requirements and estimated associated costs.

outreach iconOutreach and recruitment activity

Tailored and varied with associated staffing, materials, scheduling and administrative costs. Delivery to young people with complex needs or vulnerabilities may require a more targeted approach to recruitment.

clock iconDelivery intensity

Most training lasts a few weeks, or occupies a small number of hours within a larger programme. Support is comparatively generic and may involve group delivery rather than personalised support.

partners iconDelivery partners

Training providers and potential intermediaries that need to co-ordinate in partnership, supported by programme planning and management, requiring additional admin resource

expertise iconDelivery expertise

Specialist support may not be required where content reflects the general knowledge of managers and those working with young people. Delivery to young people with complex needs or vulnerabilities may require a more specialist and personalised delivery, incurring higher costs.

wages iconWages, financial assistance or incentives

Provision for programme administration and management staff where appropriate

settings iconDelivery settings

Embedded within existing employer workplaces. Specialist settings and equipment are generally not needed.

outreach icon Outreach and recruitment activity

Tailored and varied with associated staffing, materials, scheduling and administrative costs. Delivery to young people with complex needs or vulnerabilities may require a more targeted approach to recruitment.

clock icon Delivery intensity

Most training lasts a few weeks, or occupies a small number of hours within a larger programme. Support is comparatively generic and may involve group delivery rather than personalised support.

partners icon Delivery partners

Training providers and potential intermediaries that need to co-ordinate in partnership, supported by programme planning and management, requiring additional admin resource

expertise icon Delivery expertise

Specialist support may not be required where content reflects the general knowledge of managers and those working with young people. Delivery to young people with complex needs or vulnerabilities may require a more specialist and personalised delivery, incurring higher costs.

wages icon Wages, financial assistance or incentives

Provision for programme administration and management staff where appropriate

settings icon Delivery settings

Embedded within existing employer workplaces. Specialist settings and equipment are generally not needed.

Considerations for decision makers

Based on existing evidence, we’ve identified some common features that support the commissioning, design and delivery of effective youth employment programmes:

01

Ensure outreach and awareness activities are effective and targeted to reach those most likely to benefit

Read more about Ensure outreach and awareness activities are effective and targeted to reach those most likely to benefit

Design, fund and deliver outreach and recruitment activities that raise young people’s awareness, with targeted initiatives to reach under-represented group who are most likely to benefit.

This might include:

  • Young people who have been out of work and/or learning for longer periods.
  • Young people without Level 2 qualifications.
  • Young people whose life experiences put them at higher risk of marginalisation in the labour market, for example those with experience of the care system and/or with SEN.

Discover more about risk factors associated with being NEET.

Also consider how best to identify and engage the most suitable partners and employers for a programme. Engagement should be timely and clear, in ways that raise awareness and facilitate recruitment, enrolment, and sustained engagement.

Effective programmes may use direct community outreach activities for engaging under-served groups, alongside up-to-date local and administrative data, working with public employment services, or advertising vacancies along with eligibility criteria.

02

Tailor and structure programmes well to support access and maintain engagement

Read more about Tailor and structure programmes well to support access and maintain engagement

Design, fund and deliver programmes that tailor content and approach to the needs of the young people involved. This may involve a needs assessment at recruitment or orientation.

For young people who face additional social, personal, and psychological barriers, such tailoring may be more complex.

Some programmes use specialist content packages that have been developed by organisations with relevant expertise, often using research and evaluation evidence. Where these are used, seek a close match with the overall programme aims and suitability for a specific cohort of young people.

Examples include:

Organisations that work with young people who face additional social and psychological barriers to employment may seek out expert staff to deliver behavioural skills training, for example tutors with professional experience and/or training to deliver a specialised programme.  

03

Take a joined-up, collaborative approach

Read more about Take a joined-up, collaborative approach

A strong relationship between policymakers, learning providers, employers, community organisations and local skills delivery organisations including Mayoral Strategic Authorities and Local Skills Improvement Plan areas supports effective youth employment support programmes.

Design, fund and deliver programmes that foster collaboration with education providers such as colleges to improve access to relevant teaching experience.

04

Encourage systematic monitoring and evaluation to help build and strengthen the evidence base

Read more about Encourage systematic monitoring and evaluation to help build and strengthen the evidence base

Support providers and delivery organisations to accurately and systematically capture and communicate data and milestones and track programme outcomes. This may include structured and standardised tracking forms, or developing realistic programme-specific performance frameworks.

For funders and commissioners – ensure recorded data, reporting and assessment captures a full range of appropriate and relevant youth employment and related outcomes to help rich understanding to ensure rich picture of what programmes do.

Encouraging reporting commonly recognised metrics allows evaluation to be easily comparable and included in the growing evidence base.

About the evidence

What’s included in the analysis?

Read more about What’s included in the analysis?
Included studies49
Location(s)High-income countries
OutcomeLabour force status, earnings, employment duration, hours worked, and education & skills
Comparator'Services as usual' / Business as usual

The Youth Employment Toolkit brings together evidence from robust studies in high-income countries that:

  1. measured the intervention’s impact against what would have happened without it
  2. defined behavioural skills training as a component of a targeted intervention to support youth employment outcomes

Find details of individual studies, as well as other systematic reviews of youth employment evaluations, in the Youth Employment Evidence and Gap Map.

More information about included studies can be found in page 55-60 of the full CNMA report. The specific evidence profile for behavioural skills training can be found on page 89.

The evidence strength ratings for behavioural skills training reflect the number of studies included in the meta-analysis. Studies were scored on reported design, sample size, approach to attrition, and definitions of interventions and outcome measures. More detail can be found in the technical guide.

The Toolkit does not include training where:

  • learning relates specifically to a particular kind of occupation or job (these are defined as on-the-job and off-the-job training)
  • learning focusses on enhancing young people’s capabilities in areas such as communication, interpersonal and team-working skills, etc. (these are included in soft skills training)
  • learning is gained while studying for formal qualifications as part of the universal education system.

Implications for evaluators and commissioners

Read more about Implications for evaluators and commissioners

The current evidence can be strengthened by taking a consistent approach to incorporating standardised metrics for education, employment and training outcomes as well as outcomes that indicate work quality.

Explore how employers can transform the lives of marginalised young people and futureproof their workforce.